Last updated: October 29, 2026
This Refund Policy applies to all orders placed at smart-keys.shop (the “Store”). All products sold in the Store are digital (software license keys and subscriptions) and are delivered by email, so there are no physical returns.
1. 14-day money-back guarantee
You are entitled to a 100% refund if, within 14 days of your purchase, the key you received does not activate and we are unable to provide a working replacement key.
2. Replacement first
If your key does not activate, please contact us first. In most cases we resolve the issue by helping with activation or by sending a replacement key. If a replacement is not possible or does not work, we issue a full refund.
3. When a refund is not possible
- The key has been successfully activated and works.
- The request is made more than 14 days after the purchase.
- The product was bought for an incompatible device or system that does not match the requirements stated on the product page, and the key has already been used.
4. How to request a refund or replacement
Send an email to support@smart-keys.shop with:
- your order number;
- the email address used for the order;
- a screenshot of the activation error message.
5. Processing time
We reply to every request within 1 business day and make a decision within 3 business days. Approved refunds are issued to the original payment method within 5 business days. Card refunds may take an additional 5 to 10 business days to appear on your statement, depending on your bank. Refunds for cryptocurrency payments are made in the same cryptocurrency to a wallet address you provide.
6. Contact
Smart Keys
Email: support@smart-keys.shop